<p>Almost as importantly as it is for us at OTAir to work diligently to keep your trusted mobile marketing platform up and running 24x7, is our determination to make sure you are quickly aware of those few times when there is a known problem with the system or communications with a particular carrier.</p> <p>Effective immediately, OTAir will now send such critical information via Twitter. While you have all likely heard the name Twitter, you may not be aware of what it is or how it works. You can find many details about Twitter <a href="http://twitter.com/otairtech" target="_blank">here</a>; but for our purposes and in brief, Twitter provides a quick messaging service that can receive very short updates by text, IM, email and more, and likewise distribute the update to other web pages, RSS readers, text message, email and more.</p> <p>You may be wondering why OTAir would be using Twitter to possibly send alerts by text message when the OTAir platform already does that...well, we like to have redundancies in place, and using an external notification system that has numerous plugins and widgets developed for it is the best choice for us to make sure you are aware of problems.&nbsp; We like to think that the chance of both the OTAir platform and Twitter being down at the same time is extremely remote.</p> <p>You may also be wondering what you have to do to take advantage of this new problem notification process. You really don't have to do anything.&nbsp; We have placed a widget to the right of the home page for this support center that displays the five latest OTAir Status Tweets. So, if you think there might be a problem with the OTAir platform, be sure to check out the lastest status message. But, if you really want to be in the know, you can "subscribe" to what Twitter refers to as following us by simply texting* <strong>FOLLOW OTAirTech</strong> to <strong>40404</strong>; alternatively, you can go to Twitter.com, create an account in just a minute or two, search for OTAirTech or go to <a href="http://twitter.com/otairtech" target="_blank">http://twitter.com/otairtech</a>, and then click to follow us which will allow you to receive our updates by text*, email and/or RSS.</p> <p><em>* Std msg rates may apply</em></p> 2009-02-02T21:10:00-05:00 twitter status system alert downtime uptime support widget notification find 31672 799 21380 true true true true 0 Jim Washok 270546 2009-02-02T21:10:00-05:00